1. Introduction

FusionSoft ("we," "our," or "us") operates Fusion Cloud, a cloud-based ADP claim management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Fusion Cloud, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name and email address
Company/organization name
Billing and payment information
Phone number (optional)

2.2 Usage Information

We automatically collect certain information when you use our service:

IP address and browser type
Device information
Usage patterns and feature interactions
Log data and timestamps

2.3 Claim Data

We store the claim data you create and manage through our platform, including vendor codes, claim numbers, client references, and device information. This data is essential for providing our service.

3. How We Use Your Information

We use the collected information for:

Providing and maintaining our service
Processing and managing your claims
Communicating with you about your account
Sending service updates and notifications
Improving our platform and user experience
Detecting and preventing fraud or abuse
Complying with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security audits and updates
Access controls and monitoring
Secure cloud infrastructure

5. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

Service Providers: Third-party services that help us operate our platform
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger or acquisition
With Your Consent: When you explicitly authorize us to share

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account cancellation:

Your data is retained for 30 days for recovery purposes
After 30 days, data is permanently deleted
You may request immediate deletion at any time

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Opt-out of marketing communications
Lodge a complaint with a supervisory authority

8. Cookies

We use essential cookies to maintain your session and provide core functionality. We do not use tracking cookies for advertising purposes. You can manage cookie preferences in your browser settings.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Privacy Policy