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Frequently Asked Questions
To create a new claim, navigate to the Dashboard and click "New Claim". Fill in the vendor code, claim number, client reference, and invoice date. Then add devices using the device search feature. The system will automatically calculate ADP and client portions based on the client type (REG, ODS, or ACS).
REG (Regular): Standard claims with 75% ADP / 25% Client split.
ODS (Ontario Disability Support): 100% ADP coverage, no client portion.
ACS (Assistance for Children with Severe Disabilities): 100% ADP coverage, no client portion.
After creating a claim, click the "Export" button on the claim details page. The system will generate an ADP-compatible TXT file that you can download. For batch exports, select multiple claims and use the "Export Selected" option.
Go to Team Settings from the sidebar menu. Click "Invite Member" and enter their email address. They will receive an invitation email with a link to join your team. You can manage member permissions and licenses from the same page.
Your data remains stored securely for 30 days after cancellation. During this period, you can export all your claims and documents. After 30 days, data is permanently deleted in accordance with our privacy policy.
Getting Started Guides
📋 Creating Your First Claim
Learn the step-by-step process of creating and submitting ADP claims.
5 min read👥 Managing Your Team
Invite members, manage licenses, and set permissions for your team.
3 min read📊 Understanding Analytics
Make the most of your claims data with the reports dashboard.
4 min read📥 Importing Historical Data
Bulk import your existing claim files for reports and tracking.
6 min readStill Need Help?
Our support team is ready to assist you with any questions.